Return Policy

Return & Refund Policy

At PoptoyStudio, we take pride in the quality of our designer toys and collectibles. We want you to be completely satisfied with your purchase.

Refund Eligibility

Quality Issues

We offer refunds for items that arrive with quality defects or damage. To be eligible for a refund due to quality issues, you must provide:

• Unboxing video: A complete, unedited video showing the unboxing process from the moment you receive the sealed package to the point where the defect is visible
• Clear photos: Detailed images of the defect or damage
• Order information: Your order number and relevant details

The unboxing video is required to verify that the damage occurred during shipping or was present upon delivery, and not caused after receipt.

Non-Refundable Situations

We do not offer refunds for the following reasons:

• Change of mind or buyer's remorse
• Items that have been opened without an unboxing video
• Items damaged after delivery due to customer handling
• Items that have been used, displayed, or altered
• Requests made after 14 days from delivery date

How to Request a Refund

If you received a defective item and have an unboxing video as proof:

1. Contact us within 14 days of receiving your order at support@poptoystudio.com
2. Include your order number, description of the issue, and the unboxing video
3. Wait for review: Our team will review your claim within 3-5 business days
4. Resolution: If approved, we will arrange a refund or replacement

Refund Processing

Once your refund is approved:

• Refunds will be processed to your original payment method
• Processing time: 5-10 business days depending on your payment provider
• You will receive an email confirmation when the refund has been processed

Contact Us

If you have any questions about our return policy, please contact us:

Email: support@poptoystudio.com

Thank you for shopping with PoptoyStudio!